FAQs
Sample Pack / Midi Pack FAQs
What DAWs are your sample packs compatible with?
Our sample packs work with all major DAWs including FL Studio, Logic Pro X, Ableton Live, Cubase, and more.
Are your samples royalty-free?
Yes — all our samples and MIDI files are 100% royalty-free for both personal and commercial use.
What file formats do your packs come in?
Sample packs are delivered in WAV format (44.1kHz, 24-bit), and MIDI packs include standard .mid files.
Can I use your MIDI files in my own productions and release them?
Absolutely — our MIDI files are yours to use and release as part of your own tracks.
How do I download the packs after purchase?
You’ll receive a download link immediately after checkout or via email.
Plugin FAQs
What plugin formats do you support?
Our plugins are available in VST3 (Windows/macOS) and AU (macOS) formats.
Each plugin’s compatibility is clearly listed on its product page.
Are your plugins compatible with my DAW?
Our plugins work with most major DAWs that support VST3 or AU, including FL Studio, Logic Pro X, Ableton Live, and Reaper.
How do I install the plugins?
Both macOS and Windows installers automatically place the plugin files in the correct system locations — no manual dragging needed.
If you want to verify installation on macOS, you can check the following folders.
VST3 - Macintosh HD/Library/Audio/Plug-Ins/VST3/YourPluginName.vst3
AU (Component) = Macintosh HD/Library/Audio/Plug-Ins/Components/YourPluginName. component
Let us know if you’re using a custom plugin path or need help locating the files.
Do your plugins support M1/M2 (Apple Silicon) Macs?
Yes — our plugins are built as universal binaries and run natively on Intel and Apple Silicon Macs.
Can I use your plugins on multiple computers?
Yes — you can install and use your plugins on up to 2 personal devices, as long as they belong to you.
General FAQs
Do you offer refunds?
Due to the digital nature of our products, all sales are final. If you have any issues, please contact us and we’ll do our best to help.
How do I contact support?
You can reach us via our Contact page or by emailing contactus@underratedfx.com.
I didn’t receive my download link — what should I do?
Check your spam/junk folder first. If it’s still missing, contact us and we’ll resend it.
Will you be releasing more packs or plugins?
Yes! We’re always working on new creative tools — follow us on Instagram or join our mailing list to stay updated.